Segway Support

FAQs

General Segway PT Questions

  • What does riding a Segway PT feel like?
  • Riding the Segway PT feels like nothing you've ever experienced because there's never been anything like it. Step on and your instinct will be to steady yourself, as you would on anything with two wheels. But almost immediately you'll realise that the Segway PT is balancing for you, almost like it has become an extension of you. Just lean forward a little and you'll see that the Segway PT isn't moving you on its own; it's moving in response to you and what you tell it to do. It all feels natural and really cool. Be sure to review the User Materials before using a Segway PT.

  • How does it move? How does it balance?
  • The Segway PT uses LeanSteer Technology to move you from Point A to B. Gently move the LeanSteer frame and handlebar left or right in the direction you want to travel and feel the machine respond almost instantly.

    The Segway PT balances by using five micro-machined angular rate sensors and two accelerometers that sense the changing terrain and your body position at 100 times per second.

  • How much does a Segway PT cost?
  • Due to exchange rates, tariffs and other taxes, pricing can vary. It's best to consult us directly. You can also build your very own Segway PT using our online product configurator and request pricing on that specific configuration from a dealer of your choice directly.

  • Is the Segway PT more efficient than a car?
  • Yes. The Segway PT is 11 times more efficient than the average car, and over three times more efficient than scooters. As a zero-emissions vehicle, the Segway PT can also go indoors. It does draw electric power during recharge, but that electricity causes fourteen times less greenhouse gas emissions than driving a car.

  • Does a Segway PT fit in the boot of a car?
  • It depends, but it will most likely fit into most boots. The LeanSteer frame attaches from the powerbase to give you more flexibility during transport. Each LeanSteer frame is height-adjustable to the comfort of the rider and can be collapsed for storage as well. Using the Tool-less Release accessory which is available for purchase, you can easily detach the LeanSteer frame from the base if you find yourself doing this frequently.

  • Are there weight limits for the Segway PT?
  • Yes, Segway sets weight limits for rider safety and to reduce the risk of damage to the Segway PT. A rider must not be less than 45 kg. The maximum payload (which includes rider and all cargo) for the Segway PT is 117 kg. The total weight of any handlebar cargo plus any additional attachments hanging from the handlebar should not exceed 4.5 kg.

  • How fast can the Segway PT travel?
  • Each Segway PT comes with two operational settings, "beginner" and "standard". Beginner setting is set to 13kph, and the standard setting is set to 20kph. 20 kph is roughly equal to a really fast run.

  • How far can a Segway PT go on a single charge?
  • Depending on your base model, payload, riding style and terrain, a single charge can support up to 38km of travel.

  • How do you charge a Segway PT?
  • A standard wall outlet can charge your Segway PT's batteries. It takes about 15 minutes to get enough charge to travel 1.6km. A full day's charge (approx. 8-10 hrs.) costs less than a newspaper in electricity.

  • What colours are available?
  • The Segway PT is available in several colours and finishes, depending on your application. The i2 is available in three colour schemes – gloss white, anodised black and metallic sage. The x2 is available in a standard silver/anodised black to get you that additional durability you’re seeking. Learn more about the available colour options here.

  • What's a glide?
  • A glide is a trip you take riding your Segway PT. We like the name because it's simple and very accurately describes the motion of riding, which is smooth and even, like you're gliding across a surface. Gliding is a great way to meet new people, see new sights, or just get out and enjoy the day.

  • Can I use the Segway PT in the rain?
  • Yes. The device is completely sealed to allow it to operate in wet weather. Just be careful on slippery surfaces.

  • What's the Segway Smile?
  • The Segway Smile is exhibited by nearly everyone who's ever ridden a Segway PT. The Segway PT is more than a product; it's an experience unlike anything you've tried before. Going from place to place becomes fun. Riders become empowered pedestrians that cover more ground, work smarter, become more productive and move more intelligently. This knowledge manifests itself in an ear-to-ear grin.

    Not sure what we're talking about? Stop someone riding a Segway PT the next time you see one and you'll understand. You'll probably smile back.

  • What's the InfoKey Controller?
  • You can do some basic programming, such as setting the time, date and whether you want the display kilometers. You can also set the Beginner Setting speed, Standard Setting speed, and "off" time for Standby mode. Please refer to your User Materials for further details.

  • How many wireless InfoKey controllers come with the Segway PT?
  • Two wireless Infokey controllers are included in the box with each Segway PT (as of May 15, 2007). Remember, as the owner of a Segway PT, you are responsible for training any other person who you let ride in accordance with the instructions in the User Materials.

  • Can I configure my own accessory packages?
  • Yes. Accessories were chosen for the current packages based on specific uses by our customers. After you've built your custom machine, send it along to a local dealer for more information. Did you know that there are more than two quadrillion different possible Segway PT configurations?

  • Can you insure a Segway PT?
  • We recommend you contact your insurance company or local agent to find out the type of coverage available for Segway PTs.

  • Can I use my Segway PT on the road or footpaths in my area?
  • You should contact your local council and/or Queensland Transport or Territory regulatory authority to discuss whether it is permissible to use the Segway PT for your particular purpose.

  • Should I try to troubleshoot issues with my Segway PT before contacting my local dealer?
  • There are certain problems you can troubleshoot on your own before contacting your authorised dealer, distributor, or Segway Customer Care. Refer to your Reference Manual for details.

Segway PT Owner Questions

  • What can I use to clean my Segway PT?
  • Keep your Segway PT looking squeaky clean with mild soap and water. Products that protect and shine rubber, plastic, and vinyl surfaces are not recommended, as these products may impact tyre traction. Be sure to keep water away from the charge port.

  • Can I travel with my Segway PT? What about the lithium-ion batteries?
  • Traveling with your Segway PT using mass transportation is at the discretion of company policy. Some companies treat the Segway PT as baggage or an assistive device. In general, the lithium-ion batteries on Segway i2s and x2s are considered hazardous material and are not allowed on commercial passenger airlines. Still, you can ship your Segway PT anywhere by ground. Check with your local transit provider for more info.

  • Where can I find my Segway PT's serial number?
  • Lift the base's mat and look to the rear edge of the platform to locate your serial number. It will be a 12-digit number printed directly on the base of the unit. Make sure to write it down and store it in a safe place.

  • How should I dispose of my old batteries from a Segway PT?
  • Segway Queensland encourages you to help preserve our environment by returning your unwanted batteries to the nearest recycling collection point. Please check your local or state authority for further details.

  • How do I register my warranty with Segway Inc. after purchasing my Segway PT at a dealership?
  • Segway Queensland will register your machine(s) for you within 72 hours of your purchase. If you have questions regarding your warranty, please contact us directly.

  • I purchased my Segway PT from a private party (used). How do I transfer ownership to my name to receive the warranty balance?
  • To transfer ownership, you need to provide something in writing to Segway Customer Care in the US. Please include a copy of the original invoice or bill of sale identifying the previous owner, the unit's serial number, and your contact information, including name, address, telephone and email (optional).

  • Can I reprogram my InfoKey controller?
  • You can do some basic programming, such as setting the time, date and whether you want the display kilometers. You can also set the Beginner Setting speed, Standard Setting speed, and "off" time for Standby mode. Please refer to your User Materials for further details.

  • Can the speed setting for a PT be locked?
  • Yes, each InfoKey controller can be locked into the beginner setting by a special sequence of button-presses. You can also set the Beginner Setting speed, Standard Setting speed, and "off" time for Standby mode. Further customization is possible by programming the InfoKey controller at the Segway factory. Programming each InfoKey controller separately is an additional service offered to customers that can be quoted per account by us.